Website Privacy Policy

Visible Exercise Physiology
Effective Date: 06/04/2025
Website: visibleexercisephysiology.com

Visible Exercise Physiology respects your right to privacy and is committed to protecting the personal information you share with us. This Website Privacy Policy explains how we collect, use, and safeguard your data when you visit our site.

1. What We Collect

When you visit our website, we may collect:

  • Your name and contact information (if submitted through forms)

  • Information about how you use the site (e.g., pages visited, time on site)

  • Device and browser data (via cookies or analytics tools)

2. How We Collect Information

We may collect information through:

  • Contact or booking forms you submit

  • Cookies and analytics software (e.g., Google Analytics)

  • Email newsletter subscriptions

3. How We Use Information

We use your information to:

  • Respond to your enquiries

  • Schedule appointments

  • Improve the user experience of our site

  • Provide you with information or updates you’ve requested

We do not sell or share your information with third parties for marketing purposes.

4. Cookies & Analytics

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings. We may also use analytics to understand how visitors engage with our content.

5. Third-Party Services

We may link to external websites. We are not responsible for the privacy practices of other websites or services.

6. Data Security

We take reasonable steps to ensure your information is stored securely. This includes using secure platforms and encrypted connections for online forms.

7. Access and Correction

You have the right to request access to your personal information or ask for corrections. Please contact us at [your email] for any privacy-related enquiries.

8. Updates

This policy may be updated from time to time. The most recent version will always be available on our website.

9. Contact

If you have any concerns or questions about how your data is handled, contact:

📧 Email: jemima@visibleexercisephysiology.com
🌐 Website: visibleexercisephysiology.com

Clinical Privacy Policy (Telehealth Services)

Visible Exercise Physiology
Effective Date: 06/04/2025

This Clinical Privacy Policy outlines how we manage and protect your personal and health information as part of our clinical services, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following from you:

  • Personal details: name, date of birth, contact information

  • Medical history, diagnoses, medications, allergies

  • Referrals, test results, and practitioner notes

  • Session notes and clinical records

  • Payment and funding information (e.g., Medicare, NDIS, private health)

2. Why We Collect It

Your information is collected to:

  • Deliver safe, effective, and personalised exercise physiology services

  • Create clinical records and treatment plans

  • Communicate with you and other healthcare professionals (with your consent)

  • Comply with regulatory and legal obligations

  • Manage billing and funding claims

3. How We Store It

We store your information in secure, encrypted platforms that comply with Australian health privacy regulations. Access is restricted to authorised personnel only.

4. Sharing of Information

We will only share your information:

  • With your written consent

  • With other healthcare providers involved in your care (if permitted)

  • When required by law (e.g., risk of harm, subpoena)

  • For funding body requirements (e.g., Medicare, NDIS)

5. Telehealth-Specific Security

All telehealth consultations are conducted via secure platforms (e.g., Zoom, Halaxy). We do not record sessions. You are responsible for ensuring your own privacy and safety during telehealth appointments.

6. Access and Correction

You have the right to:

  • Request access to your clinical record

  • Ask for corrections to inaccurate or outdated information

To make a request, email jemima@visibleexercisephysiology.com.

7. Retention of Records

We are required by law to retain clinical records for a minimum of 7 years (or longer for minors). After this period, records may be securely destroyed.

8. Complaints

If you believe your privacy has been breached, please contact us. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related matters:

Visible Exercise Physiology
📧 Email: jemima@visibleexercisephysiology.com
🌐 Website: visibleexercisephysiology.com